Articles > Customer Experience

Harnessing the Value of AI In Customer Engagement

Gregg Fisher, The Stem's Founder and Managing Partner, recently had the chance to interview both clients and practitioners on the ...
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Harnessing the Value of AI In Pharmaceutical Customer Engagement

Design Sprints: A secret weapon for accelerating digital transformation and people development in life sciences

Imagine this scenario… You are a senior leader of a patient services hub at a large biotech company specializing in rare diseas...
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Design Sprints

7 Success Factors for Global and Scalable Patient Support Programs

Originally published at PM360 Online The arrival of value-based care has increased the importance for pharmaceutical companies...
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Global and Scalable Patient Support Programs

Content – A Marketing and Digital Effectiveness Challenge

Originally published at PharmaLive Over the last 15 years healthcare professionals and patients have rapidly adopted digital and ...
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Why Measuring Customer Experience (CX) Matters in Pharma

Originally published in Econsultancy It’s not rocket science. We all want to interact with companies that give us positive expe...
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Multichannel Marketing Resolutions for 2019 – “Remember the Basics”

Originally published in Med Ad News, with a similar piece also published in PM360. As 2018 draws to a close, recent data sugges...
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How to Upgrade Brand Planning for a Multi-Channel World

Originally published in eConsultancy. It’s brand-planning season in Pharmaceutical industry and therefore a useful time to ref...
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Pharma Marketing Requires a Global Approach

Originally published at PharmaPhorum Pharma is missing opportunities to maximise the benefits of applying a digital approach o...
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Key Pharma Marketing Priorities for 2017

The February issue of Med Ad News contains a special feature: “Agenda 2017 – Growing Up“.  In this feature Med Ad News pose...
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Strategies for Making a Successful Pharma App

Originally published in FiercePharma The Stem CEO Gregg Fisher offers these questions and tips for pharma companies when d...
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