Capability Assessments & Training
You recognize an opportunity to elevate Omni-channel customer engagement capabilities and skills within your organization
This service enables you to develop new Omni-channel capabilities.
- Compare your company maturity to best practice organizations
- Identify gaps and opportunities, and define a clear action plan to address
- Deliver customized training curricula to close identified skills gaps
We provide expertise in a variety of Omni-channel customer engagement topics, including strategy and planning, insights, channels and content, and measurement.
Commercial, medical or access teams who:
- Recognize a gap in Omni-channel customer engagement
- Need to strengthen customer engagement capabilities and skills
- Want to understand what good looks like
The Capability Assessment and Training service results in a clear plan of action and/or delivery of focused training or workshops. Deliverables include:
Maturity and skills assessments
Defining capability maturity and assessing staff skills to understand gaps and investment needs
Capability development recommendations
Defining what good looks like and specifying projects and concrete actions to be undertaken
Training modules
Delivering training or workshops on customer engagement topics to close skills gaps
By engaging with The Stem, you can expect:
- Take control over your capability building efforts
- Understand where you are today and chart a path to achieve excellence
- Deliver targeted training to elevate critical customer engagement skills
