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The Stem consultants are experts in helping our clients to understand the emerging customer engagement landscape. We design, manage and measure customer-centric strategies that advance brand and customer objectives, while evolving marketing capabilities.
The Stem consultants are experts in the rare disease marketing landscape, including planning, managing and measuring programs that harness modern customer engagement techniques utilizing data analytics, rare disease market research, social media, online media, community engagement, online support tools and others.
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Launching a new formulation for a rare disease leader
Rare Disease Markets: Intelligent delivery of multi-channel engagement
Harnessing advanced real-world data for rare disease patient finding
Delivering unparalleled patient insights in the rare disease market
Incubating digital health capabilities within a rare disease pharmaceutical company
Preparing a biotechnology company for its first rare disease launch
The Stem consultants serve as trusted advisors to Oncology brand teams to guide their customer engagement approach, including planning omni-channel engagement strategies, providing campaign program management support and supporting customer engagement excellence programs.
The Stem consultants are experts in planning, managing and measuring modern customer engagement approaches tailored to the unique challenges of the medical device industry.
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The Stem consultants serve as trusted advisors to Business-to-business teams to guide their customer engagement evolution, including planning omni-channel engagement strategies, providing campaign and marketing technology program management support, and supporting customer engagement excellence programs.
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Featured Topics
The Stem consultants are experts in supporting planning and deployment of AI/ML solutions, including best practices, solution design, and program management support.
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The Stem consultants are experts in advising Clinical Operations teams on becoming more customer-centric, improving customer experiences, and in planning audience-centered learning and development experiences.
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The Stem consultants are experts content operations and end-to-end content lifecycle management and can assist clients in leveraging new tools to improve the effectiveness and efficiency of their content operations, including capability planning and implementation support.
The Stem consultants can help clients plan and manage their CX initiatives. We are called on to map out enhanced customer experiences rooted in customer insights. We can help with insights projects, CX planning, solutions ideation and we can manage diverse suppliers to support execution.
The Stem consultants can help clients understand the fast-moving digital health transformation landscape and formulate strategies that balance the potential of emerging technologies with practical business and customer engagement considerations. We can also help identify and integrate innovative partners and manage the execution of digital health applications.
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Imagining a next-generation patient support program
Harnessing advanced real-world data for rare disease patient finding
Delivering an omni-channel patient support program at global scale
Enhancing patient engagement through an artificial intelligence & machine learning-powered recommendation engine
The Stem consultants are experts in identifying opportunities to strengthen data and measurement capabilities. We can assist in best practice sharing, data strategy formulation, measurement planning, reporting and optimization.
The Stem consultants have decades of experience helping clients to navigate their digital patient support transformations. Whether the need is to plan an overarching digital transformation strategy or address a particular multi-channel or customer engagement initiative, we offer hands-on digital transformation consulting support.
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12 Tips To Manage The Human Side Of Omnichannel Transformation
How to Upgrade Brand Planning for a Multi-Channel World
Content – A Marketing and Digital Effectiveness Challenge
Design Sprints: A secret weapon for accelerating digital transformation and people development in life sciences
Harnessing the Value of AI In Customer Engagement
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The Stem consultants are experts in understanding how to reach, engage and educate consumers about their Health conditions and treatment options. Stem experts are familiar with the behavior of consumers in numerous disease areas, and understand the varying media opportunities and regulations across markets. We can help clients formulate consumer engagement strategies, manage campaign execution and support measurement.
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The Stem consultants are experts in payer omni-channel customer engagement. We can help brand teams understand payer engagement preferences, plan their multi-channel interactions, program-manage campaign execution across suppliers and support measurement.
The Stem consultants are experts in the changing landscape of Medical Affairs consulting and digital customer engagement. We can formulate strategies for reaching and engaging payer audiences globally and managing and measuring the execution of eMedical affairs programs.
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The Stem consultants bring extensive experience with digital solutions that drive impact across markets and capture economies of scale. We are well positioned to help clients with planning global programs, evolving their organization structures, managing execution across suppliers and supporting roll-out to affiliate markets.
The Stem consultants are experts in HCP omni-channel customer engagement. We can help brand teams understand the engagement preferences of their customers, develop an omni-channel engagement plan, program manage campaign execution and support measurement.
The Stem consultants are experts in learning and development strategy and program execution in support of transformations.
Using a proprietary statistical methodology based on competitor spending and sales impact and overlaying client and market factors, The Stem consultants can forecast the impact of alternative DTC media mixes on sales over time, and recommend optimum spend levels and media mixes.
The Stem consultants are experts in the evolving patient support services landscape. Stem experts can help clients research the patient journey, plan patient care pathways, craft content and channel strategies, harness online patient influencers, manage program execution across vendors, and measure impact.
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Delivering an omni-channel patient support program at global scale
Harnessing the power of online social influence
Imagining a next-generation patient support program
Redefining the patient journey through an integrated online service hub
Enhancing patient engagement through an artificial intelligence & machine learning-powered recommendation engine
Embedding a robust digital landscaping process ahead of a biotech drug launch
Co-designing a global and scalable next-generation patient support program
Developing a vision for a new patient engagement innovation team
The Stem consultants are experts in state-of-the-art patient finding techniques including using digital media, artificial intelligence, natural language processing and machine learning. We can assist with best practice sharing, strategy development, vendor selection and execution management.
The Stem consultants are experts in the strategic use of data for measuring program impact and capturing valuable customer insights. We can help clients evolve their measurement competencies, develop campaign measurement plans, design campaign reporting and support optimization.
The Stem consultants are experts in the latest onmi-channel practices in support of sales force excellence. We can support our clients in many aspects of their rep transformation efforts, including insights, planning, measurement, program and change management, and training.
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The Stem consultants are experts in leveraging social media to drive patient, provider and patient engagement and achieve company goals. We have expertise in social listening, identifying, profiling and engaging digital opinion leaders, developing and executing paid and earned social media strategies.